SHIPPING POLICY

 

The following shipping policy applies to all domestic and international orders placed through our website. If you have an enquiry about shipping for a wholesale order, please get in touch with us here.

We are based in Newcastle, Australia. If you are placing an order for delivery within Australia, please check out our domestic shipping policy. If you live anywhere else in the world, please check out our international shipping policy (note that country-specific rules may apply).

We take a lot of care when packing our orders to ensure that they make it to you safely and damage-free. If something goes wrong and your item arrives in an unsatisfactory condition, please let us know.

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We aim to ship your order within 2-3 business days in order to ensure maximum freshness. We will notify you of any delays to your shipment that may occur due to limited roasting days.

All domestic orders are shipped via Sendle or Australia Post, depending on your location. Once your item has been shipped, you will receive a tracking email. Shipping times will vary according to your location, so please allow up to 5 days from the date of shipment for your order to arrive. If your package hasn’t arrived within this timeframe, please get in touch so we can get it sorted.

Sendle orders under 500g will have authority to leave. Please let us know if you do not wish to grant authority to leave your parcel in the event that you aren't home to collect it and we will arrange an alternative.

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We aim to ship all international orders within 4 business days. We will notify you of any delays to your shipment that may occur due to limited roasting days or courier pickup schedules.

We are stoked to be able to provide international shipping with tracking at competitive rates.

 

SHIPPING TIMES

Shipping times may vary according to your location. Please see below for more specific shipping times. Please also note that some countries may have different shipping requirements which will need to be checked and adhered to.

All product and shipping prices are quoted in Australian dollars. Please note that your financial institution may charge you a fee if you choose to pay in a currency other than AUD. All shipping prices are current and subject to change at any time.

 

CUSTOMS/TAXES

Any penalty, customs duties and/or other relevant taxes imposed by the destination authorities are the responsibility of you, the receiver. Due to customs restrictions, all Cascara products are unavailable outside of Australia.

 

SHIPPING PRICES

We offer flat-rate, country-specific shipping prices. See below for country specific pricing:

 

Zone 1: New Zealand

$14.95

Time in transit: approx. 5 working days

List of countries within Zone 1: New Zealand.

 

Zone 2: Asia Pacific

$15.95

Time in transit: approx. 5-12 working days

List of countries within Zone 2: American Samoa; Bangladesh; Bhutan; Brunei; Cambodia; China; Cook Islands; East Timor; Fiji; French Polynesia; Guam; Hong Kong; India; Indonesia; Japan; Kiribati; South Korea; Lao People’s Democratic Republic; Macau; Malaysia; Maldives; Micronesia; Mongolia; Myanmar; Republic of Nauru; Nepal; New Caledonia; Niue; Pakistan; Republic of Palau; Papua New Guinea; Philippines; Samoa; Singapore; Solomon Islands; Sri Lanka; Taiwan; Thailand; Tonga; Tuvalu; Vanuatu; Vietnam.

 

Zone 3: Western Europe

$16.95

Time in transit: approx. 5-12 working days

List of countries within Zone 3: Austria; Belgium; Denmark; Finland; France; Greece; Germany; Iceland; Ireland; Italy; Luxembourg; Netherlands; Norway; Portugal; Spain; Sweden; Switzerland; United Kingdom.

 

Zone 4: North America and Middle East

$16.95

Time in transit: approx. 7-12 working days

List of countries within Zone 4: Afghanistan; Armenia; Azerbaijan; Bahrain; Canada; Iraq; Israel; Jordan; Kazakhstan; Kuwait; Kyrgyzstan; Lebanon; Oman*; Qatar*; Saudi Arabia*; Tajikistan; Turkmenistan; United Arab Emirates*; United States of America; Uzbekistan.

 

*Orders from countries marked with an asterisk can only be delivered to a PO box address.

 

Zone 5: Rest of World

$18.95

Time in transit: approx. 9-14 working days

List of countries within Zone 5: all other countries excluding those currently under UN Embargo i.e. Crimea (Ukraine), Iran, North Korea, Syria, Sudan (North) and Yemen.